Shipping & Returns

We offer Free UK Shipping on ALL orders!
Next Working Day UK delivery is available for only £3.95 Monday to Friday, orders must be placed before 1pm, Monday to Friday.
Please DO NOT order next day delivery if placing your order on a Saturday, Sunday or a bank holiday Monday.
Orders are delivered by Royal Mail and therefore cannot be guaranteed.
Remember please make sure there is someone available to sign for your order if ordered with Next Day delivery, otherwise a card will be left for you to either collect your parcel or rearrange delivery.

We offer Free EU Shipping on all orders over £20.00
Orders under £20.00 will be charged at £3.95
We ship worldwide for only £5.95*
The Vintage Cosmetic Company products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
We endeavour to dispatch all orders by the next working day, however, please allow up to 14 days for delivery as external factors may cause delays.
 *exclusions apply - we do not deliver to Hong Kong, India nor Pakistan

Additional Shipping information
All delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
Saturdays, Sundays and all Bank Holidays are classed as non working days.
Unfortunately parcels cannot be delivered to a PO Box address
If your parcel has not arrived within the expected time,

Customer cancellation of orders
You may cancel an order at any time before its been processed for delivery. To cancel your order after it has been dispatched to you, you will need to follow the Returns procedure.
Returns and Exchanges
Our expectation is that you will be delighted with your purchase. However if you are not entirely satisfied, provided you notify our orders@thevintagecosmeticcompany.co.uk team within 48 hours of receipt of delivery and return the goods ensuring you have proof of postage and the goods are unused and in the original condition and packaging within 14 days (of receiving your goods) we will issue you an exchange or refund.
When returning goods, please obtain proof of postage The Vintage Cosmetic Company cannot accept responsibility for items, which fail to reach us. Please note The Vintage Cosmetic Company will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged and due to hygiene issues we cannot accept returns of False Lashes unless they are faulty.
This does not affect your statutory rights.
Please return items to:
The Vintage Cosmetic Company
3 Rainsford Road

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