FAQ

GENERAL ENQUIRIES

How can I contact The Vintage Cosmetic Company?

Either by telephone; on +44 (0)1245 926 245

Or in writing to;

The Vintage Cosmetic Company

3 Rainsford Road

Chelmsford

Essex

CM1 2PZ

For order queries contact; orders@thevintagecosmeticcompany.co.uk

For general enquiries contact; thegirls@thevintagecosmeticcompany.co.uk

For blogger enquiries contact; info@thevintagecosmeticcompany.co.uk

For press enquiries contact; press@thevintagecosmeticcompany.co.uk

 

Where can I buy The Vintage Cosmetic Company products?

The full range of our products are available online at https://thevintagecosmeticcompany.com. We also sell our products at feelunique.co.uk and online or in-store at Debehams, John Lewis and over 100 independent stockists.

 

Is there a catalogue of the products you sell?

No. For the most up to date product information please visit our website, https://thevintagecosmeticcompany.com.

 

SHIPMENT, ORDERS and RETURNS

What are my payment options?

PayPal, Credit or Debit card.

Which countries do you ship to?

We ship worldwide.

Can I place an order of the phone?

Unfortunately not, orders can only be placed on online at https://thevintagecosmeticcompany.com.

How much is Postage & Packaging?

Please visit https://thevintagecosmeticcompany.com/shipping-returns/ for more information on our postage and packaging policies.

  • Packaging is free. Postage is free within the UK on orders of £20 and over; orders under £20 will be charged at £2.95
  • Postage is free within Europe on orders of £20 and over; orders under £20 will be charged at £3.95
  • Postage for orders outside of the UK and Europe will be charged at the standard postage rate, currently £6.95

 

Do you deliver to P.O box?       

Unfortunately, parcels cannot be delivered to a P.O Box address.

 

Do you dispatch on Saturday, Sunday or Bank holidays?

Unfortunately, we only dispatch goods on Monday to Friday excluding Bank Holidays.

 

How soon will my order arrive?

All orders are dispatched via 1st Class Royal Mail.

For Mainland UK destinations we usually allow 3-5 working days from placing your order, although goods normally arrive much more quickly.

For Europe please allow approximately five working days.

For deliveries to the USA and the rest of the world, we endeavour to dispatch all orders by the next working day, however, please allow up to 14 days for delivery.

Please note, external factors may cause delays.

 

Can I change/amend my order once it’s been placed?

Contact us either via e mail at orders@thevintagecosmeticcompany.co.uk or telephone +44 (0)1245 926 245. Our aim is to dispatch all orders promptly, but providing your order has not been dispatched we will be able to alter it for you.

 

What is your returns / complaints policy?

Please visit https://thevintagecosmeticcompany.com/shipping-returns/ for more information on our returns policy.

Our expectation is that you will be delighted with your purchase. However, If you are not entirely satisfied with your products, notify orders@thevintagecosmeticcompany.co.uk within 48 hours of receipt of delivery. Return the goods, ensuring you have proof of postage and the goods are unused and in the original condition and packaging, within 14 days (of receiving your goods) and we will issue you an exchange or refund.

When returning goods, please obtain proof of postage. The Vintage Cosmetic Company cannot accept responsibility for items which fail to reach us.

Please note The Vintage Cosmetic Company will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged and due to hygiene issues we cannot accept returns of False Lashes unless they are faulty.

 

What happens if my items arrive damaged?

Please notify orders@thevintagecosmeticcompany.co.uk within 48 hours of receipt, stating the nature of damage and we will arrange for an SAE to be sent to you to enable the return of the item(s) to us. Once we are in receipt of the item we will arrange for a replacement item to be shipped.

 

How will I know if you’ve received my return?

All returns must be made using a signed for service, please see the Terms & Conditions on our website. https://thevintagecosmeticcompany.com/privacy-policy-the-vintage-cosmetic-company/

You will be able to track your item and verify that we have received it.

 

PRODUCT RANGE

Will there be new products?

We are always creating new and innovative products and these are added to our website as soon as they become available. Visit our site https://thevintagecosmeticcompany.com

 

TOOLS

What are your tools made from?

Our beauty tools are made from high-quality stainless steel. This means they’re hard wearing and will last for several years. They’re easy to clean and, as stainless steel does not absorb dirt, they won’t harbour germs and bacteria. Ideal for products like our nail-clipper and blemish wand.

 

LASHES

How do I take my Vintage Cosmetic Company False Strip eye lashes off?

Gently grip the false lash from the outer corner of the eye towards the inner corner, holding your eyelid ‘taut’ at the same time.

How many times can I reuse my lashes?

You can reuse the lashes three to four times providing the glue is carefully removed and the lashes are correctly stored in their original container after use.

 

BRUSHES

Why should I use make up brushes to apply my make-up rather than my fingers?

Unlike properly cared for and stored make-up brushes, fingers not only spread germs but do not create the most effective finish either. Brushes allow for maximum coverage of make-up which means your products can be used more sparingly and will last longer.

How do I clean my brushes?

Use the Vintage Cosmetic Company Brush Cleaning Tool https://thevintagecosmeticcompany.com/shop/makeup-brush-cleaning-tool/. Alternatively, use a small amount of mild shampoo and work this into the bristles and then run under warm water until all the suds are removed. Leave brushes to dry by storing upright in a jar until completely dry.

 

EMPLOYMENT

Can I work for The Vintage Cosmetic Company?

For all employment enquiries contact;  thegirls@thevintagecosmeticcompany.co.uk

 

OTHER

What should I do if I want to compliment your products?

Vintage love to have feedback from our customers and we would love to hear from you. Either visit our website and leave your review against an individual product or email your comments to thegirls@thevintagecosmeticcompany.co.uk.

 

How do I leave a review?

To leave a review please visit our website www.thevintagecosmeticcompany.com and click on the product you would like to review, scroll to the reviews section where there will be an option for you to post.